Terms and Conditions for Konfus Collective
Konfus Collective
sorøvej 76
4200 Slagelse
TLF: +4525717959
CVR: 41502320
Payment
Konfus Collective accepts online payments with the following credit cards; Visa, Mastercard, American express, cartes bancaires.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.
When paying with a debit card, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or decline the payment.
All prices on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK)
Konfus Collective uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.
Konfus Collective’s own website also uses encryption with SSL protocol.
Delivery and Shipment
The delivery time for your order is 1-5 weekdays.
Konfus Collective uses PostNord for shipment of your ordered items.
Freight cost is calculated from the weight of the items.
You can choose to have your shipment sent with delivery to your nearest package shop or local pickup at Sorøvej 76, 4200 Slagelse.
You will receive a Track and Trace-numer upon shipment, which allows you to track the shipment at all times.
If you regret your purchase (Withdrawal)
Konfus Collective offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered.
Any return costs you incur yourself.
The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.
If you wish to make use of your right to withdraw the purchase, you must send us an e-mail to nb@anothersolution.dk. In your message, clearly make us aware, that you want to use your right of withdrawal.
Condition of the item you have returned
You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.
If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to Konfus Collective to evaluate the item’s condition.
Warranty
There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.
Complaints regarding errors and defects must be reported to Konfus Collective in a reasonable time after the goods have been received. We consider af maximum of months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.
The complaint waives right to warranty if the items are handled improperly or unusually.
Konfus Collective covers return costs to a reasonable extent.
When returning, please contact us at:
Konfus Collective
Sorøvej 76
4200 Slagelse
Phone: +4525717959
e-mail: nb@anothersolution.dk
Warranty complaints will not be accepted if they are sent by cash-on-delivery system.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.
In order for you to enter into an agreement with Konfus Collective, we need the following information:
. Name
. Address
. Phone number
. Email address
We make the registration of your personal information for the purpose of delivering the goods to you.
The personal information is registered with Konfus Collective, and stored for up to five years, after which the information is deleted.
When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.
The director and employees for Konfus Collective have access to the information recorded about you.
The data manager in Konfus Collective is: Nicolas Ziebell Bila.
We do not store and transmit customer information encrypted.
As registered with Konfus Collective, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact nicolasbila@gmail.com .
Cookies
On https://konfuscollective.com, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.
Withdrawal form
This form will only be completed and returned if the right of withdrawal is invoked.